Delivery & Packaging
All items purchased before 1 PM will be dispatched the same day*. Shipping to UK is usually free on all items unless specified differently. On larger items shipping to UK isles, NI, Higlands may require small surcharge.
For International buyers, especially from Italy and Spain we strongly recommend you select the trackable service, otherwise once the parcel has left the United Kingdom, we will not be able to trace it.
|UK First Class Delivery||1-3 Working Days**|
|UK Express Delivery||1 Working Day**|
|Airmail Europe Non-Tracked||5-10 Working Days**|
|Airmail Europe Tracked||3-5 Working Days**|
* - Items ordered after 1 PM will be dispatched following day. This excludes Weekdays and National Holidays.
** - These are estimated delivery time. This might take longer depending on carrier. UK First Class up to 15 days, UK Express up to 2 days, Airmail Europe Non-Tracked up to 21 days and Airmail Europe Tracked up to 7 days.
Returns & Refunds
- Repair - and return item to customer with no shipping charge
- Replace - and send replacement to customer with no shipping charge
- Refund including original shipping cost
Warranty does not affect right to return within 14 days. Consumables not covered. If item is defective or not as described it can be returned within 6 months of purchase. This product has a warranty against manufacturing defects for a period of 6 months after purchase. This does not cover the product if it has been misused, or used contrary to instructions, or where the product has been subject of unauthorised modifications.
We will either:
If no fault is found customer will be refunded and a deduction of 20% of the original cost of the item may be applied